With over 20 years of experience across the private and non-profit sectors, with a specialized focus in healthcare, education and technology organizations, I am a positive force and catalyst for change. I possess exceptional relationship cultivation and influencing expertise–connecting leaders, teams and organizations to the tools they need to be successful. I work with all organizational levels, including C-level leaders, frontline managers, teams, and individual contributors. I support organization’s greatest assets–their people–by using research-based best practices, data and measurement, and emotional intelligence to improve organizational and employee performance and customer experiences. Using your organization’s mission, vision and values, I work with you to assess where you are, identify gaps and help you create a plan to take you where you want to go.
Coaching
Customer Satisfaction
Data Collection and Analysis
Empathy Building
Employee Engagement
Facilitation
Focus Groups and Interviews
Leadership Development
Mission, Vision, Values Cultivation
Organizational Change Management
Program Design
Recruitment, Onboarding and Succession Planning
Service Excellence
Strategy Development & Planning
Survey Methodologist
Talent Development
Team Building
Training & Development
Workshops
“A Pessimist Sees the Difficulty in Every Opportunity; An Optimist Sees the Opportunity in Every Difficulty.” ― Winston Churchill
– Washington Metropolitan Area Transit Authority (WMATA – Metro)
– Parkmont School
– BluOpal Consulting
– Chase Braxton
– Private Coaching Clients
Created strategies and processes to improve organizational effectiveness and culture; Facilitated and executed senior-level candidate recruitment efforts; Collaborated to improve teamwork, specifically with physicians, medical staff and administrative teams; Authored Leadership Development Change Management playbooks (toolkits); Designed custom training program; and Strengthened, sourced and managed social media strategies on Facebook, Twitter & LinkedIn.
“Life is not a path of coincidence, happenstance and luck, but rather an unexplainable, meticulously chartered, course for one to touch the lives of others and make a difference in the world.”― Barbara Dillinham
I have a Masters of Science in Organization Development & Strategic Human Resources (MSOD) from Johns Hopkins University. I am a certified Executive & Leadership Development Coach and Project Management Professional. I have been trained and certified in numerous tools and assessments, most recently in EQi/EQi360. Having travelled and lived across the U.S. and Europe, I enjoy learning about people, their cultures and history.
Looking for help to enhance the experiences of your organization, employees and customers? Let’s connect and discuss how I might help you reach your goals!
